Head of Spa - Soho Farmhouse

<p><strong>The Role… </strong></p> <p></p> <p class="isSelectedEnd">This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth.</p> <p>We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences.</p> <hr> <p><strong>What's in it for you?</strong></p> <ul> <li>Weekly Pay</li> <li>Clothing Allowance</li> <li>Every House Membership</li> <li>50% off Food & Drink, 7 days a week</li> <li>Staff Room Rate; Any Bedroom, Any House, $100 a night</li> <li>Private Health and Dental Care</li> <li>Life Assurance</li> <li>Day off on your birthday</li> <li>Up to 50% Staff Discount on Cowshed & Soho Home</li> <li>In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.</li> <li>Free Counselling Sessions</li> <li>Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.</li> <li>Continuous training to develop yourself personally and professionally</li> <li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to</li> </ul> <p>Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career</p> <hr> <p><strong>Key duties…</strong></p> <p><strong></strong></p> <ul> <li>Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service.</li> <li>Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets.</li> <li>Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings.</li> <li>Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest.</li> <li>Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions.</li> <li>Develop and coach team members through regular performance conversations, training, and succession planning.</li> <li>Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives.</li> <li>Champion retail performance through effective merchandising, product knowledge, and team development.</li> <li>Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards.</li> <li>Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience.</li> </ul> <p><strong></strong></p> <hr> <p><strong>What we are looking for...</strong></p> <p></p> <ul> <li>Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation.</li> <li>A proven track record of managing large teams and delivering commercial results.</li> <li>Strong financial and operational management experience, including budgets, forecasting, and KPI ownership.</li> <li>Exceptional leadership and communication skills with the ability to motivate and develop teams.</li> <li>Passion for hospitality, wellness, and creating memorable member experiences.</li> <li>A hands-on leader who enjoys being visible within the operation and leading from the front.</li> </ul> <p></p>