Customer Service Support Intern (APAC)

About this Position Fully integrated, highly networked: As a Henkel Intern, you will gain practical experience and exposure to collaborate with industry experts for an international leader that defines the future of tomorrow’s market. Starting on your very first day, you will be integrated into your team, and you’d find out what it means to work as a full-fledged team member, through daily tasks that support the business and special projects that allow you to add value to your organization. Meanwhile you can rely on continuous support by members of the HR department and your mentor/ supervisor, who is an experienced member of your department. You can make use of this opportunity to utilize your talents, exhibit diversity and professionalism, and ultimately, make a difference. What you´ll do Efficiently manage and respond to customer inquiries via email, ensuring timely and accurate communication Monitor and provide updates on order delivery status to enhance customer satisfaction Generate and print invoice copies with a focus on accuracy and timeliness. Communicate current promotions and deals to customers promptly and accurately Liaise with the warehouse team to resolve any issues and ensure timely order fulfillment Assist with releasing billing blocks and generating necessary reports from SAP, emphasizing accuracy and timeliness Create and distribute weekly Open Order Reports and daily Stock On Hand (SOH) Goods Receipt (GR) Reports using SAP systems