Event Staff - Calgary Sports & Entertainment

As Event Staff, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets, and managing shift bank deposits. Key Responsibilities Assisting customers who are unsure of how to pay for their parking  Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)  Assist customers with the overall in/out process of parking  Process tickets and collect parking fees (cash, POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets)  Prepare shift reports and ticket sorting  Prepare shift bank deposit  Identify and report parking equipment deficiencies and safety concerns to direct supervisor  Litter pick up and now shoveling/salting (as required)  Other duties assigned  Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift  Responsible for the collection of cash and front line revenues  Control all lot revenues and record keeping as it relates to work performed  Interacts face to face with our customers  Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site  Control of all tools and equipment required to perform his/her duties  Must be organized  Make suggestions and recommendations relating to the way various jobs are performed  Consults with his/her supervisor or manager regarding items of relevance to the parking operation  Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced  Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor  In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager  Act as a front line employee which is considered an extremely important function of this position  Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company  Responsible for prioritization of various jobs with his/her supervisors/manager  Responsible for tracking levels of stocks as well as supplies  Skills, Knowledge and Expertise Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively  Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines  Basic knowledge of both desk/handheld POS parking equipment used at the site High School Diploma or GED required  Basic Technical Education  Customer Service Experience required  Parking related Experience Benefits Work with Calgary Flames and Calgary Stampeders in the City of Calgary.  Events are ongoing throughout the year. (Full Time or Part Time)   Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.  Life and AD&D:  Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.  Short-Term Disability (STD): Income protection when you need time to recover.  Long-Term Disability (LTD) : Available based on employee group, offering extended support when life takes a turn.  Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home  Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).  Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.     UNION:   If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).