Lead Customer Account Manager

<div class="content-intro"><p><strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">About Us:</span></span></strong></p> <p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">Datacor</span><span data-ccp-parastyle="Normal (Web)"> is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our </span><span data-ccp-parastyle="Normal (Web)">customers’</span><span data-ccp-parastyle="Normal (Web)"> most difficult problems.</span></span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at </span><span data-ccp-parastyle="Normal (Web)">Datacor</span><span data-ccp-parastyle="Normal (Web)"> help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.</span></span></p></div><p><strong><span data-contrast="auto">The Role:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> <p><span data-contrast="auto">The Customer Account Manager works with a set of assigned Datacor ERP customers in the Chemical and Food & Beverage manufacturing/distribution verticals to grow recurring revenue by helping to improve adoption across the Datacor product suite, increase retention, and identify and close new upsell opportunities. You will develop deep relationships at numerous levels within customers’ organizations. You are customer obsessed and a team player with strong fundamental sales capabilities.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> <p><strong><span data-contrast="auto">Duties/Responsibilities:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Grow recurring revenue and boost net retention for assigned book of business </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Develop and execute engagement plans to maximize customer value</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Nurture deep, trusted-advisor relationships with various roles, including executive level and decision makers and be the first point of contact for any escalation</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Lead business process reviews with customers to uncover customer priorities and key business problems and match them against new features and products that may provide additional value to their businesses </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Identify, track, and close opportunities for upsell and cross-sell in collaboration with Solution Engineering and Services</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":