Customer Service Representative ( Part Time/Overnight )

Job Title: Customer Service Representative (Part Time & Overnight) Location: Near the Wellmont Theater Hourly Pay: $17.50 Schedule: Overnight (24 hrs/week) At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.  The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience.  The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.  Key Responsibilities Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders  Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards  Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy  Support customer retention by delivering consistent, high-quality service experiences  Assist customers with account setup, maintenance, and web-based platform navigation  Process customer transactions, including new account sign-ups, updates, and cancellations  Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes  Ensure all customer interactions and transactions are properly documented in CRM systems  Provide branch, lot, and account maintenance support  Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism  Complete after-call work and required documentation promptly  Monitor and respond within established service level agreements (SLAs)  Maintain data integrity through accurate data entry and system updates  Communicate and enforce company policies, procedures, and parking regulations  Stay current with changes to workflows, policies, and product offerings  Utilize available resources such as internal knowledge bases, policies, and training materials  Assist team members with troubleshooting and issue resolution  Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads  Support supply order preparation and submission for parking locations  Maintain deliverable calendars to ensure deadlines are met across departments  Skills, Knowledge and Expertise Strong communication skills (verbal and written) with excellent phone etiquette  Demonstrated ability to manage multiple priorities in a structured, fast-paced environment  High attention to detail with strong data entry accuracy  Critical thinking and problem-solving skills with sound judgment  Ability to handle customer concerns professionally and effectively resolve conflicts  Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)  Self-motivated, adaptable, and team-oriented with a strong work ethic  REQUIREMENTS:   High School Diploma or GED equivalent  Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred  Must be at least 18 years of age  Must successfully pass a background check, in accordance with company policy and applicable laws   Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.  PHYSICAL DEMANDS:   Ability to remain seated for extended periods while working at a computer workstation  Frequent use of a computer, keyboard, and telephone for data entry and customer communication  Ability to read, analyze, and interpret information on a computer screen  Occasional lifting of office supplies or materials up to 10–15 pounds  Frequent talking and listening to interact with customers via phone and virtual channels  Ability to maintain focus and productivity in a fast-paced, high-volume work environment   WORKING CONDITIONS:   Fast-paced, high-volume contact center environment   Performance-driven with call monitoring and quality assurance standards   OTHER DUTIES:   Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice  Benefits Join our team and enjoy an outstanding benefits package, including: (Full Time Only)  Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.  Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family.  Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.  401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.  Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.  Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.   (Part Time)  401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.  Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.  Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.  Union: If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).