IT Support Engineer

About Evident Digital Pathology Evident Scientific, formerly part of Olympus Corporation, is a global leader in life-science microscopy and optical instrumentation. Following the recent acquisition of Pramana, a pioneer in Autonomous Digital Imaging, Evident has combined its world-class optical heritage with Pramana’s software, robotics, and AI innovation to define the future of Digital Pathology. Our young, high-performing engineering team has already taken the industry to its next node in autonomy—building the world’s most advanced whole-slide imaging platform, deployed at the Mayo Clinic to create the world’s largest digital pathology archive. Today, this technology is trusted by more than 30 top-tier medical institutions across the U.S. and Europe, powering Clinical workflows directly aiding in patient care. As part of Evident, this team is now advancing to the next level of autonomy—moving from autonomous imaging to intelligent imaging, where scanners, data systems, and user interfaces are self-aware, adaptive, and capable of real-time AI inference at the edge. Roles & Responsibilities Provide L1/L2 support for end-user issues across Mac, Windows, and Linux environments Install, configure, and troubleshoot laptops, desktops, and peripherals Handle user onboarding/offboarding, including system setup and access provisioning Troubleshoot basic network issues (LAN/WiFi, VPN connectivity, DNS, DHCP) Provide application support for business and SaaS applications Manage and resolve tickets via ServiceNow (or similar ITSM tools) within defined SLAs Assist in endpoint security enforcement (CrowdStrike, JumpCloud or similar tools) Support identity and access management tasks (Okta / JumpCloud – user access, MFA issues) Perform routine system checks, updates, and patching for endpoints Maintain IT assets and inventory, including tracking and documentation Coordinate with vendors for hardware support and repairs Document issues, solutions, and standard operating procedures (SOPs) Escalate complex issues to next level / Infra teams as required Skills: 3–4 years of hands-on experience in IT support / desktop support Strong knowledge of Mac, Windows, and basic Linux troubleshooting Good understanding of network fundamentals (IP addressing, DNS, DHCP, VPN) Experience with ITSM tools - ServiceNow Familiarity with endpoint security and device management tools Strong troubleshooting and problem-solving skills Good communication and user-handling skills