Assistant Membership Administrator

<p></p> <h2>Assistant Membership Administrator</h2> <h3>About the Role</h3> <p>Support the Membership team in delivering a seamless member experience while assisting with applications, renewals, payments and day-to-day membership administration. This is an excellent opportunity to develop experience in <strong>membership, hospitality and customer relations</strong>.</p> <h3>Key Responsibilities</h3> <ul> <li> <p>Assist with processing <strong>new membership applications</strong> and supporting Membership Committee meetings.</p> </li> <li> <p>Follow up with members on <strong>joining and renewal fees</strong> through phone and email.</p> </li> <li> <p>Support new member onboarding, including preparing <strong>membership packs and RFID cards</strong>.</p> </li> <li> <p>Maintain accurate member records and assist with card replacements and member information updates.</p> </li> <li> <p>Monitor outstanding payments and support renewal and expiry processes.</p> </li> <li> <p>Assist with <strong>waiting list management</strong> and member enquiries.</p> </li> <li> <p>Support the Membership Manager with day-to-day administrative requirements.</p> </li> <li> <p>Maintain membership stationery, cards and other supplies.</p> </li> </ul> <h3>What We're Looking For</h3> <ul> <li> <p>Previous experience in <strong>hospitality, customer service, administration or a similar role</strong> preferred.</p> </li> <li> <p>Good command of <strong>spoken and written English</strong>.</p> </li> <li> <p>Good working knowledge of <strong>Microsoft Excel and Microsoft Office</strong>.</p> </li> <li> <p>Excellent communication and interpersonal skills.</p> </li> <li> <p>Well organised, detail-oriented and comfortable working with numbers and records.</p> </li> <li> <p>Positive, proactive and <strong>member-focused attitude</strong>.</p> </li> </ul>