Health Club Host - 180 House, Central London

<p><strong>The Role… </strong></p> <p>At Soho House, a <strong>Health Club Host i</strong>s t<span class="TextRun SCXW153814887 BCX0" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW153814887 BCX0">he face of the fitness area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment</span></span></p> <p>Your main responsibility is <span class="TextRun SCXW199942803 BCX0" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW199942803 BCX0">a blend of hospitality and operational support — helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately </span><span class="NormalTextRun SCXW199942803 BCX0">maintained</span><span class="NormalTextRun SCXW199942803 BCX0">.</span></span><span class="EOP SCXW199942803 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <hr> <p><strong>What's in it for you?</strong></p> <ul> <li>Weekly Pay</li> <li>Team meal whilst on shift prepared by our chefs</li> <li>£20 Taxi Contribution for late shifts</li> <li>Soho Friends Membership</li> <li>50% Team discount on Food & Drink, 7 days a week</li> <li>Staff Room Rates</li> <li>Health Cash Plan (option to up to 2 additional dependents)</li> <li>Dental Plan (option to add up to 2 additional dependents)</li> <li>Birthday Day Off after 1 years' continuous service</li> <li>Up to 50% Staff Discount on Cowshed & Soho Home</li> <li>In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.</li> <li>Free Counselling Sessions</li> <li>Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.</li> <li>Continuous training to develop yourself personally and professionally</li> <li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.</li> </ul> <p>Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career</p> <hr> <p><strong>Key duties…</strong></p> <ul> <li>Welcome every member by name and guest with open arms and in a hospitable manner.  </li> <li>Respond to guest inquiries and requests in a timely, friendly and efficient manner.  </li> <li><span class="TextRun SCXW54148523 BCX0" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW54148523 BCX0">Provide</span><span class="NormalTextRun SCXW54148523 BCX0"> basic guidance on equipment usage and club rules when needed (not personal training unless qualified)</span></span><span class="EOP SCXW54148523 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li>In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.  </li> <li>Build relationships with members and guest. Communicate red flags and positive feedback to management and wider team.  </li> <li><span class="TextRun SCXW216784283 BCX0" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW216784283 BCX0">Ensure the gym floor is clean, orderly, and safe </span><span class="NormalTextRun AdvancedProofingIssueV2Themed SCXW216784283 BCX0">at all times</span><span class="NormalTextRun SCXW216784283 BCX0"> — including wiping down machines, restocking towels, and managing equipment placement</span></span><span class="EOP SCXW216784283 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li><span class="TextRun SCXW77412918 BCX0" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW77412918 BCX0">Support fitness instructors and personal trainers with class setups or member handovers</span></span><span class="EOP SCXW77412918 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li><span class="TextRun SCXW130803434 BCX0" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW130803434 BCX0">Encourage a positive, inclusive, and respectful workout atmosphere</span></span><span class="EOP SCXW130803434 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span> </li> <li>Uphold discretion and professionalism, especially when serving VIPs and PWKs.</li> <li><span class="TextRun SCXW241903015 BCX0" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW241903015 BCX0">Assist</span><span class="NormalTextRun SCXW241903015 BCX0"> with booking appointments, classes, or providing information about fitness services and facilities</span></span><span class="EOP SCXW241903015 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> </ul> <hr> <p><strong>What we are looking for...</strong></p> <p><span data-olk-copy-source="MailCompose">A successful Health Club Host for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.  </span></p> <ul> <li>Minimum of 2+ years’ experience in similar capacity</li> <li>Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure</li> <li>Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests</li> <li>Must be able to demonstrate competency as out